Frequently Asked Questions
How long after ordering will I receive my product?
One of the strengths of Orbis™ is the absolute focus on speed and efficiency of delivery. Therefore, once ordered, our supplements are immediately prepared in the warehouse closest to the address to be shipped to, and delivery is within 24/48 working hours from the time of shipment.
You will be able to track your order moment by moment thanks to the email you will receive with your order confirmation.
Are the payments secure?
Yes, absolutely. All payments on the Orbis™ site are processed through state-of-the-art security systems. Our website is tested 4 times a day against any external damage, and we rely on the best Swiss encryption systems to secure every order at all times.
What payment methods do you accept?
It is possible to pay: with any credit card, Paypal, prepaid card, PostePay, Bank Transfer and Cash on Delivery (available only for Italy).
Can I make changes to my order?
Of course you do: simply write an email to
info@orbislifestyle.com
or a Whatsapp message to +41 5283397533.
Alternatively, you can also edit your order from your private area on the Orbis™ website.
Can I have an invoice?
Yes absolutely: with the confirmation of each order you will receive by email the link for tracking the shipment and the official invoice for the order. In addition, if you wish, by logging into your restricted area directly from the orbis website, you will be able to better track your orders and re-download your invoice directly from there.
Can I make the return? How much does it cost? And with what timing?
Yes, it is possible to make a return. Return is easy and free within 30 days of purchasing the goods. Whatsapp here. Thank you!
I have not received my delivery - what should I do?
With your order confirmation you should have received a link to track the package, but if there are still special needs, please contact us: either by email or phone and we will know what to do. Note: in italy we deliver in 24/48 working hours through the best couriers of Bartolini BRT. This means: on-time delivery, reliability, tracking and email notifications on the estimated day of delivery, and more.
I received the package but it is damaged - what happens now?
If the product you receive is defective or damaged, please contact us immediately within 48 hours after delivery. Give a detailed description of the problem and, if possible, attach photographs. We will gladly replace the defective or damaged product at no extra charge
You can write to us here:
What satisfaction/refund guarantee do you have?
We know that your satisfaction is paramount to us, which is why we offer a 30-day money-back return policy from the date of purchase.
If our product does not meet your expectations, you can return it to us and we will give you a full refund of the purchase price. We are here to help you and want you to be happy with our products.
To request a refund, contact us through our website or by email and provide your name, purchase order, and the reason you wish to return the product. Please note that the returned product must be unopened and in its original packaging.
In case of defective or non-conforming product, the shipping costs for returning the product will be covered by us. Otherwise, shipping costs will be borne by the customer.
We understand that your health is your priority, and we want you to be completely satisfied with our products. Thank you for choosing Orbis™!
If you have any questions or comments, please feel free to contact us!
Why should I choose your product?
Don’t have the time or inclination to do complicated research or comparisons among the products the market offers? Choose ORBIS and you’re on the safe side: reliable supplements, strict Swiss quality that guarantees it at each stage of product manufacture.
What sets your products apart from the competition?
Nothing 🙂 Or rather, there are endless combinations of good supplements and quality ingredients. Orbis™, thanks to the Swiss scientific preparation and rigor behind you, is able to guarantee a reliability you can be sure of, without having to do complicated research or comparisons among the products the market offers. ORBIS can be trusted: effective and safe supplements, strict Swiss quality that guarantees it at each stage of product manufacture.
Any other questions?
How can I contribute with my personal commitment to spreading the importance of lifestyles in today's life?
First of all, it is essential to be an example: live the ORBIS philosophy and method every day, fill your days with well-being and care for your body, mind and spirit. St Ignatius of Antioch says: “You educate a lot with what you say, even more with what you do, much more with what you are.“
What exparation do your products usually have?
It depends from product to product, but usually our supplements have an expiration date of 2 or 3 years, whereas our drinks should be consumed within the year. For any need or doubt, even in anticipation of an order on our platform, do not hesitate to write us a message on Whatsapp here. Thank you!
What are the couriers used to ship orders?
The product I'm interested in is currently not available: when can I order it?
Send us an email clicking here, it will be our pleasure to advise you on the timing of when that particular product will return for sale on this website.
Would it be possible to prescribe or recommend your products?
Of course, and this is precisely our dream: to be able to concretely help people through the latest generation nutraceuticals that the doctor, pharmacist, nutritionist or biologist (or similar professional figures) can prescribe in case of need for their patients. Many of our products contain real natural active ingredients that require competence and knowledge to be understood and used effectively. If you are a doctor, a nutritionist or a health professional, write us an email or contact us in the related section (Click here!).
How could we collaborate in this sense?
The idea on which we base our entire brand is to create an “ORBIS Lifestyle Movement”, which remains not only for current generations, but also for future generations. Thanks to the team of doctors and researchers who work with us, we have selected the best products (food supplements and nutraceuticals from the European market) that are in line with the ideals of our brand. At the moment, what we need is to be able to count on people interested in doing good first of all, interested in disseminating scientific research and the benefits that the products we have selected can bring to people’s lives.
The reason you are reading these lines exists, and it is no accident that you are here: in ORBIS™ we need people just like you to help us do good for people and make our contribution to this Planet. Write to us, we would love to get to know you better 🙂 Contact us here!
